Support
Need a hand with Starterwise? Email us and we will help.
Contact us
Email support@starterwise.com. Tell us what you were doing and what happened, and which iPhone and version of iOS you use. Please do not send passwords. For account requests, write from the email address you sign in with.
We also use this address for questions about your data, appeals about Bake Circle strikes and bans, and reports about content.
Common questions
How do I delete my account and my data?
In the app, open Settings, then Your data, and choose Delete my account. Deleting your account explains what is removed and what happens next. You can also email us.
I own a household. Can I delete my account?
Yes, once the household has somewhere to go. If other people are in it, make one of them the owner (open Household, tap their name and choose Make owner), or delete the household. If you are the only member, delete the household. The app tells you which when you try to delete your account.
How do I delete a household?
Only the owner can. In the app, open Settings, then Your data, and choose Delete household, or use the same button on the Household screen. Every record, photo, AI request, pending invitation and public recipe link of the household is removed, and each member keeps their own account and can start or join another household.
How do I export my data?
In the app, open Settings, then Your data, and choose Export my data. You get a file you can save or share, with your account, your household's records, your photos' links, your public recipe pages and your Bake Circle activity. You can do this up to three times a day. You can also share or export a single recipe, bake or shopping list as text, PDF or CSV. If you cannot find the option, email support@starterwise.com and we will help.
How do I cancel my subscription?
Premium is billed by Apple, so you cancel with Apple. On your iPhone open Settings, tap your name, then Subscriptions, choose Starterwise and tap Cancel. You keep Premium until the end of the period you have paid for. Deleting the app or your account does not cancel a subscription, so cancel first. For a refund, ask Apple at reportaproblem.apple.com.
Bought Premium on another device or through Family Sharing? Open Premium in the app and choose Restore purchases.
How do I report content?
On a shared recipe page, use the Report this page link at the bottom. In the app, use Report on a shared recipe you are importing, or on a Bake Circle post or comment. We review every report. You can also email support@starterwise.com with the link.
How do I stop sharing a recipe?
In the app, open the share and choose Stop sharing. The public link then stops working.
Something looks wrong with my starter. Is it safe?
Starterwise cannot tell you that a starter or any food is safe. If you see fuzzy growth, or pink, orange or red streaks or patches, discard it all, wash the jar and start again. The app's "Something looks wrong" button on each starter walks you through hooch, slow rise and smells.
Why can I not create a second starter?
A free household has one active starter and can create one new starter each calendar month. Premium allows up to ten active starters. The app shows your next free date.
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